Refund & Return Policy

We will ship you a fresh standee at no extra cost in any of these situations, provided you contact us at hello@reviewstar.in within the windows below:

• Damaged in transit — acrylic cracked, frame broken, QR sticker peeling on arrival, etc. Report within 48 hours of delivery. Attach 2–3 photos and a short unboxing video showing the damage.
• Manufacturing defect — wrong QR linked, shop name misprinted, decals already peeling, NFC chip not working, etc. Report within 7 days of delivery with photos.
• Wrong product shipped — you ordered one variant and received another. Report within 7 days of delivery; we'll arrange a pickup of the wrong unit and ship the correct one.

Replacement shipments use the same standard courier as the original order and typically arrive within 5–10 working days of claim approval.

• Change of mind— the standee is a customised, shop-specific product. Once printed and shipped, we cannot resell it to anyone else, so we don't accept returns for changed preferences (different design, different colour, etc.).
• Accidental damage after delivery — drops, spills, scratches caused after the product reached your counter. We can ship a replacement at full price as a paid re-order.
• Normal wear — fading from prolonged sun exposure, scuffs from daily counter use, etc.
• Claims made outside the windows above — we cannot verify transit damage 30 days after delivery, so the 48-hour / 7-day limits are strict. Please open the package and test the QR on the day of delivery.

1. Email hello@reviewstar.in with the subject line “Replacement claim — Order #RS-XXXX” (your order ID is on the confirmation email).
2. Attach photos of the issue. For transit damage, please also attach an unboxing video that shows the sealed package being opened.
3. We respond within 1–2 working days. Approved claims trigger a replacement shipment; we may ask for the damaged unit to be handed to the return courier when the new one arrives.

ReviewStar plans (Starter, Growth, Pro) are annual subscriptions billed in advance via Razorpay. Once a plan term starts, we do not pro-rate or refund the unused portion. You can however:

• Cancel future renewals at any time from your dashboard (Settings → Billing). Your plan stays active until the end of the current paid period, then expires.
• Trial Growth for 14 days free — no card required, full feature access. Cancel during the trial and you are not charged at all. This is the intended way to evaluate ReviewStar without commitment.
• Contact hello@reviewstar.in within the first 7 days of a paid plan if you believe a charge was made in error or because of a billing bug; we will review such cases individually.

In the rare case we do issue a monetary refund (e.g., a duplicate charge), it is processed back to the original payment method via Razorpay within 5–7 working days of approval. Bank-side credit posting can take an additional 2–3 working days depending on your card issuer or UPI app.

Questions about a specific order, claim, or this policy — reach us at hello@reviewstar.in or WhatsApp +91 99306 18465. We respond Monday–Saturday, 10:00–19:00 IST.